Job Description
Position Summary:
The Wine and Beer Consultant will create an outstanding customer experience through exceptional service while establishing and maintaining a safe and clean environment that encourages our customers to return. Assist department and store management in reaching sales and profit goals, as well as inventory objectives. Embrace our Customer 1 st strategy through sales plan execution, display planning, pricing/signage maintenance, and vendor management while demonstrating the company's core values of respect, honesty, integrity, diversity, and safety of others. Desired Previous Job Experience
- Beer/Wine/Liquor experience in service industries.
- Certifications such as Certified Specialist of Wine, Certified Wine Educator, or Court of Master Sommelier membership.
Minimum Position Qualifications:
- Must be 21 or older and legally eligible to work for an ABC license.
- Working knowledge of Microsoft Office.
- High School Graduate or GED equivalent.
Essential Job Functions:
- Practice and promote exemplary customer service, including greeting every customer, answering questions, and
offering information and suggestions of products.
- Respond to all customer calls or requests within 24 hours.
- Schedule and execute engagement events by conducting in-store tastings, following the division specials promotions calendar, and supporting tastings scheduled through third parties.
- Gain and maintain knowledge of products sold, pronunciation, origin and definition of industry terms.
- Execute the adult beverage category display plans and special in-store promotions in consultation with store management.
- Ensure that federal, state, and local Alcoholic Beverage Control (ABC) guidelines are always met and check for valid identification of bar patrons.
- Drive sales by executing sales plans, corporate programs, and following merchandising standards.
- Stay current with seasonal and/or local trends in the industry.
- Work with store management and/or department managers to execute primary display and cross merchandising programs.
- Maintain accurate signage and follow division standards for display signage and shelf tags, including 90/20 sections.
- Conduct scan audits daily to ensure that tags and signage are accurate.
- Maintain electronic updates for TapHunter and Digital Chalkboard.
- Order appropriately, manage Computer Assisted Order (CAO) entries, and manage days' supply to meet the division's goals.
- Inspect the department for low stock, out of stocks, variety, rotation, taking corrective action when necessary.
- Communicate stock status/needs and sales plans to distributors.
- Using guideline methods, accurately fill, seal, and ring up customer growler orders.
- Serve food and beverage orders to bar area patrons.
- Accurately process customer transactions at the POS system.
- Maintain supplies, equipment, cleanliness and sanitation to health department and company specifications.
- Track dating, and follow cleaning procedures on tap systems for wine and beer.
- Must be able to take direction, assess priorities, and demonstrate ownership of best practices.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Comply with safety procedures and identify and report unsafe conditions to store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or member of store management of any items in need of repair.
- Must be able to perform the essential functions of this position with or without reasonable accommodation
Job Tags
Permanent employment, Seasonal work, Work at office, Local area