Job Description

THE POSITION

Are you interested in a successful career path that will give you the opportunity to make a positive impact on the community? If you are experienced in complex clerical work, translating, typing, data entry and have great customer service skills we would love to hear from you.

Come help us connect and make a difference in the lives of others.

DESCRIPTION OF WORK

This is a bilingual position involving complex clerical work including interpreting, translation, typing, data entry, customer service, and the application of independent judgment. You will assist with answering Information & Referral (I&R) telephone line and provide back-up to the Department of Human Services (DHS) reception window. Understand services and responsibilities of each DHS office. Answers routine questions and directs calls and walk-in visits to appropriate individuals/offices within DHS.


You will also perform the following duties:

• Provide training and guidance to clerical staff and function as a lead worker for clerical operations.
• Assist Information & Referral and Crisis Intervention Office with interpretation and translation of documents English/Spanish. This includes scheduled and emergency interpreting for incoming and outgoing phone calls, home/field visits, and meetings. Maintains detailed documentation of interpreting/translation activities.
• Responsible for daily/monthly/annual reports and data entry for I&R/Crisis Intervention/988. Includes collecting information and follow up with staff for missing data.
• Assist in organizing and updating Crisis Intervention forms and documents in preparation for licensing.
• Attend I&R/Crisis Intervention evening staff meetings (approx. 6 per year), take meeting notes, and distribute to staff.
• Determine supply needs and order supplies for I&R/Crisis Intervention and the high-density file room. Assist with tracking I&R budget.
• Responsible for printing and maintaining stock of forms for I&R/Crisis/988.
• Assist with processing Bi-lingual pool requests.
• Assist Aging/AS with Property and Rent Rebate program.
• Coordinate equipment service requests and maintenance work orders for DHS waiting area, interview rooms, and high-density file room.
• Assist with DHS interview room scheduling through county intranet.
• Serve as back-up to the DHS High Density File Room clerk and may assist with archiving projects.
• Other clerical duties: copying, filing, archiving, distributing mail, faxing, scanning.
• Participate in formal and informal county, office, department, and state training programs which provide knowledge relative to human services, applicable laws, procedures, and regulations governing the provisions of human services. Required trainings: Bridging the Gap Interpreter Training, Mandated Reporter, and CSSRS.
• Data entry and problem solving in KEA, HCSIS, CPR-Web, ACYS, SAMS, and any new information systems that may be developed.

This employee will be responsible for the completion of any other duties as assigned by the employee's immediate supervisor, Administrator, and/or his/her designee.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerk Typist 2, and educational development to the level of completion of high school; or
• One year of progressively complex clerical typing experience and completion of high school; or
• Six months of moderately complex clerical typing work and completion of a post high school business curriculum; or
• Any equivalent experience and/or training which provided the required knowledges, skills, and abilities.

Other Requirements:

• This particular position also requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.
  
  
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• Hiring preference for this vacancy may be given to candidates who live within Lehigh County. If no eligible candidates who live within Lehigh County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requ irements:

• You must pass a background investigation.
• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

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