Job Description
Position Summary
Works under the general supervision of the CHOICES Manager to receive referrals from Managed Care Organizations (MCO), in a method prescribed by TennCare, for each member choosing to receive Community Living Supports (CLS) and determined by the MCO to be appropriate for the CLS benefit. Schedules and conducts visits with referred members at their residence within the four (4) county areas of Shelby, Fayette, Lauderdale, and Tipton counties. Educates members on services, settings, CLS providers, housing options, and available community support. Also communicates with the MCOs about transition concerns and reports all abuse and/or neglect concerns to the proper authorities.
Pay Grade: 47
Salary Commensurate with Experience and Education
Minimum Qualifications - Three (3) years of work experience in case management, social work, education, or advocacy serving older adults and/or adults with physical disabilities in long term care programs; or conflict resolution experience, with at least two (2) years, in aging, long-term care, or related field; AND
- Bachelor’s degree from an accredited college or university in Social Science, Human Services/Human Relations, Social Welfare, or related field; OR
- An equivalent combination of related education and/or experience.
PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.
Duties and Responsibilities - Receives referrals from MCOs and schedules and conducts an initial visit within ten (10) days of receipt of referral.
- Conducts face-to-face pre-transition screening visit at member's current residence.
- Provides general CLS education, including individual choice of services, settings, providers, and housemates.
- Addresses quality and other concerns, such as the role of the providers, Care Coordinator, and MCO Member Advocate.
- Documents information and member visits in Mon Ami software.
- Maintains and updates files on each member referred.
- Assists in resolving complaints and preparing required reports as relates to CLS.
- Facilitates referrals to Adult Protective Service for abuse or neglect situations.
- Provides recommendations to TennCare concerning improvements to CLS benefits.
- Attend trainings related to the CHOICES Ombudsman and Home and Community-Based Services (HCBS).
- Completes Choices in home assessments as needed when Intake Assessors caseload is over the contracted amount.
Performs other related duties as required or directed.
KSAs - Ability to engage effectively in problem-solving and empower others to do so.
- Skills in arbitration, conciliation, or negotiation.
- Knowledge of federal and state regulations related to long term care.
- Written and verbal communication skills; ability to establish working relationships with consumers and their families.
- Experience in managing multiple activities while meeting deadlines.
- Possession of professional demeanor appropriate to the high standards of the program.
Computer knowledge and skills in the use of Microsoft Office Suites (Word, Excel, etc.). Ability to work independently and to work collaboratively with diverse stakeholders to accomplish programmatic goals.
Special Requirements
- Must possess a valid Tennessee driver's license or secure one upon date of employment.
- Must have daily access to an operable automobile and meet County standards for automobile insurance upon date of employment.
- Must successfully pass a background check to include: Tennessee Abuse Registry,
Tennessee Felony Offender Registry, National and Tennessee Sexual Offender Registry.
Disclaimer This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and
will not automatically disqualify the candidate.
Shelby County Resident Disclaimer All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment. The residency requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department. The residency exemption for public safety/civil service employees does not include Appointed positions with Sheriff’s Office, Division of Corrections or the Fire Department.
Job Tags
Work experience placement, Work at office, Work from home