Akkodis is seeking a RMA Customer Service Representative for a Contract job with a client in Carson, CA. The client is Ideally looking for RMA / Returns Operations Specialist who can manage return cases like a business process owner while keeping customers satisfied and supporting internal sales/operations teams.
Rate Range: $22/hour to $23/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Key Responsibilities
• Coordinate and process customer RMA requests from initiation to closure.
• Verify product eligibility, warranty status, and return conditions.
• Issue RMA numbers, track return shipments, and ensure accurate documentation.
• Monitor RMA progress and follow up with internal teams to ensure timely evaluation, replacement, or credit issuance.
• Serve as the primary point of contact for customers regarding returns, replacements, and product concerns.
• Provide clear communication on RMA status, timelines, and next steps.
• Maintain a customer-first approach to strengthen trust and satisfaction.
Required Qualifications
• Strong communication and customer service skills.
• Experience with CRM/ERP systems.
• Ability to manage multiple cases with accuracy and urgency.
• Knowledge of warranty policies, product lifecycle, and logistics workflows.
• Problem-solving mindset with attention to detail.
Desired
• Associate or bachelor’s degree preferred.
• 2+ years of experience in customer service, sales support, or RMA processing
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at 610-904-7979 or ***email_hidden***
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
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