Overview:
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Alila Napa Valley is a luxury boutique resort nestled in the heart of California wine country and proudly recognized as a Forbes Four-Star property. We are seeking a detail-oriented Room Attendant to join our exceptional Housekeeping team. This position plays a key role in ensuring each guest enjoys a clean, comfortable, and luxurious stay.
The hourly range for this position is $21.00 - $27.30
Responsibilities:
• Clean and maintain guest rooms, including making beds, dusting, vacuuming, and sanitizing bathrooms
• Replenish amenities and linens according to Forbes luxury standards
• Perform evening turndown service, including refreshing towels, tidying the room, and preparing the bed for the night
• Anticipate and respond to guest needs with professionalism, warmth, and discretion
• Greet guests in a courteous manner if present in the room and accommodate reasonable requests
• Communicate room status and maintenance needs to the appropriate departments
• Uphold all cleanliness and safety standards, following property procedures and guidelines
Descripción General:
En Hyatt, creemos que nuestros huéspedes nos eligen por nuestros colaboradores atentos y dedicados, quienes se enfocan en brindar un servicio eficiente y experiencias significativas.
Alila Napa Valley es un resort boutique de lujo ubicado en el corazón de la región vinícola de California y orgullosamente reconocido como una propiedad Forbes Cuatro Estrellas. Estamos en búsqueda de un(a) Camarista detallista para unirse a nuestro excepcional equipo de Housekeeping. Esta posición desempeña un papel clave en garantizar que cada huésped disfrute de una estadía limpia, cómoda y lujosa.
Responsabilidades:
• Limpiar y mantener las habitaciones de los huéspedes, incluyendo tender camas, quitar el polvo, aspirar y sanitizar baños
• Reponer amenidades y ropa de cama de acuerdo con los estándares de lujo Forbes
• Realizar el servicio nocturno (turndown), incluyendo refrescar toallas, ordenar la habitación y preparar la cama para la noche
• Anticipar y responder a las necesidades de los huéspedes con profesionalismo, calidez y discreción
• Saludar cortésmente a los huéspedes si se encuentran presentes en la habitación y atender solicitudes razonables
• Comunicar el estatus de las habitaciones y las necesidades de mantenimiento a los departamentos correspondientes
• Mantener todos los estándares de limpieza y seguridad, siguiendo los procedimientos y lineamientos de la propiedad
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