Help Desk Job at Sigma Systems, Inc., Framingham, MA

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  • Sigma Systems, Inc.
  • Framingham, MA

Job Description

Client Technology Analyst (Desktop Support) – Entry Level | Onsite | Framingham, MA | 3-Month Contract

Location: Framingham, MA (Onsite)
Job Type: Contract (3 Months)
Schedule: Full-Time (40 hours/week)
Company: Sigma, Inc.

Job Overview

Sigma, Inc. is hiring a Client Technology Analyst (Desktop Support / Help Desk Technician) to provide Tier 1 IT support for faculty, staff, and students in a dynamic academic environment. This is an entry-level IT role ideal for candidates looking to build hands-on experience in technical support, customer service, and endpoint management .

You will act as the first point of contact for IT issues, delivering support via in-person, phone, and ticketing systems (ServiceNow) .

Key Responsibilities

Technical Support (Tier 1 Help Desk)

  • Provide desktop support for Windows and macOS systems
  • Troubleshoot hardware, OS, and application issues
  • Support Microsoft 365 (Outlook, Teams, OneDrive, Office apps)
  • Assist with password resets, MFA, and account access issues
  • Manage tickets using ServiceNow or similar ITSM tools

Endpoint & Device Support

  • Image, configure, and deploy laptops/desktops (Windows & Mac)
  • Install and support software, printers, and peripherals
  • Perform basic diagnostics and performance troubleshooting
  • Assist with hardware setup, replacement, and asset tracking

Customer Support & Communication

  • Deliver excellent customer service to end users
  • Document issues and resolutions clearly in ticketing systems
  • Provide timely updates and set expectations with users

Team & Operational Support

  • Follow IT processes, documentation, and SLAs
  • Support walk-up desk / onsite IT support shifts
  • Collaborate with IT teams for escalations
  • Contribute to knowledge base articles and process improvements

Required Qualifications

  • Associate's degree OR equivalent experience
  • 0–2 years of experience in:
    • IT Support / Help Desk / Desktop Support
    • Customer service or technical support roles
  • Basic knowledge of:
    • Windows and/or macOS
    • Microsoft Office / Microsoft 365
    • Hardware troubleshooting
  • Strong communication and interpersonal skills
  • Ability to work independently and in a team environment

Preferred Qualifications

  • Bachelor's degree in IT, Computer Science, or related field
  • Experience in higher education or enterprise IT environments
  • Familiarity with:
    • ServiceNow or ITSM tools
    • Endpoint management tools (SCCM, MECM, JAMF, Intune)
    • Identity & Access Management (IAM) concepts
  • CompTIA A+ or similar certification

Job Tags

Full time, Contract work, Work at office, Shift work

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