Job Description

Position Overview

In this role, you will provide prompt, courteous and customer-oriented services to patients and visitors. You will make recommendations, offer suggestions, and fulfill patient requests to satisfy their needs. This position requires exemplary hospitality skills, knowledge of the local area, and availability to work a flexible schedule including evenings and weekends, hours will vary.

This is a per-diem position with no set schedule. Weekend availability is a must.

Compensation for this role is $19 per hour.

  Job Responsibilities

· Provide uncompromising service to hospital patients and their visitors by arranging personal and convenience services such as:

· Visit patients via rounds and introducing our program information

· Promote meaningful relationships through engaging and informed conversation with Patients and Visitors via face-to-face interaction, phone, and email

· Track accomplishments and challenges, constantly evaluating the service levels and reports to supervisor

· Coordinate purchases from the gift shop and deliver items to the patients’ room

· Order food from local restaurants for delivery

· Order flowers and gifts

· Provide driving directions and print maps

· Research local hotel suggestions and make transportation arrangements

· Eligible to become a Notary Public for the State of New Jersey

· Enter all Patient and Visitor requests into a central database

· Project an approachable and professional image at all times

· Maintain a general understanding of events occurring on the property

· Respond to patient and visitor requests in a professional, courteous, and timely manner, without exception

· Maintain a clean and organized working environment

· Able to adapt to schedule changes as needed to ensure appropriate staffing of desk

· Other job related duties as assigned

Requirements

Competencies

· Manage and prioritize multiple tasks daily

· Ability to meet/exceed Productivity and Quality standards

· Excellent Written and Oral Communication Skills

· Ability to adhere to schedule

· Active Listening

· Desire for Continuous Learning

· Flexibility to adapt to changing tasks/priorities

Requirements

· 2 years of customer service experience; prior front desk, concierge, or other hospitality experience preferred

· Knowledge of MS office, Microsoft Word, Internet searching, and keyboarding

· HS Diploma required; Bachelor’s degree preferred

Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment

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