IT Intern Job at Renaissance Lakewood, LLC, Lakewood, NJ

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  • Renaissance Lakewood, LLC
  • Lakewood, NJ

Job Description

Key Responsibilities

  • Provide first-level technical support to faculty, staff, or employees under supervision
  • Respond to IT support requests via ticketing system, email, phone, or chat
  • Assist with troubleshooting common hardware, software, and connectivity issues
  • Support account-related requests such as password resets, access changes, and onboarding
  • Help set up and configure laptops, desktops, mobile devices, and peripherals
  • Document issues, resolutions, and procedures clearly in the ticketing system
  • Escalate complex or unresolved issues to senior IT staff
  • Assist with IT projects such as system upgrades, deployments, and inventory management
  • Follow IT policies, security guidelines, and data protection standards

What You’ll Learn

  • How an enterprise IT help desk operates in a professional environment
  • Hands-on experience with Windows/macOS, Microsoft 365, and Active Directory
  • Foundational troubleshooting and problem-solving techniques
  • Best practices for customer service and technical communication
  • Exposure to cybersecurity awareness, endpoint management, and IT service management (ITSM)

Preferred Qualifications

  • Completion of introductory IT, networking, or systems courses
  • Prior part-time work, campus IT job, or internship experience
  • Familiarity with ticketing systems or remote support tools
  • IT certifications in progress (CompTIA A+, Network+, Microsoft, etc.)

Skills & Competencies

  • Professional communication and interpersonal skills
  • Analytical and problem-solving abilities
  • Attention to detail and documentation
  • Time management and reliability
  • Team-oriented mindset

Internship Details

  • Paid internship
  • Part-time during the academic year; full-time opportunities during breaks (if applicable)
  • Flexible scheduling to accommodate class schedules
  • Mentorship and shadowing opportunities with IT professionals
  • Potential for extension or full-time consideration based on performance

Job Tags

Full time, Part time, Remote work, Flexible hours

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