Job Description

Patient Representative

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and capability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Hudson County. Sun River Health is currently seeking a full-time Patient Representative to join our team in Poughkeepsie.
A Patient Representative is responsible for providing patient centered care and facilitating patient access to services in a pleasant, expertiseable efficient manner, communicating with a diverse population using well-developed interpersonal expertise. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral function in the medical care team as the access point for patients to receive care. She/he will perform job tasks in compliance with systems and job specific standards.
Essential tasks and Responsibilities for a Patient Representative:

»Assist with everyday reception activities and ensure that all processes needed for patient services are initiated.

»Communicates effectively with team members and patients all aspects of service.

»Responsible for telephone and mail contact with patients.

»Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services.

»Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials.

»Verifies all insurance and sets fees located on the sliding scale fee.
Minimum Education Requirement: High School diploma/ GED
Minimum Work Related practice: 2-4 years
Hourly Range: $17.25-$19.00/hour
Preferred Specialized expertise & expertise: Bilingual in both English and Spanish (orally and written)
Relation to Mission
The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable.


Equal Employment Opportunity
Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or discapability in each aspect of the human resources function.


Americans with Disabilities Act
candidates as well as employees who are or become disabled must be able to execute the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in conformity with applicable law.


Job Responsibilities
The following statements reflect the general tasks, responsibilities and competencies considered necessary to execute the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Sun River Health may change the specific job tasks with or without prior notice located on the needs of the organization.

Job Tags

Hourly pay, Full time

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