Live Chat Specialist Job at Scholl Lumber, United States

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  • Scholl Lumber
  • United States

Job Description

The Role:

As a Live Chat Specialist, you will be the first point of contact for our customers, providing real-time assistance and support through live chat. You will play a crucial role in enhancing customer satisfaction and ensuring a seamless experience.

  • Respond to customer inquiries via live chat in a timely manner.
  • Assist customers with product information, troubleshooting, and order status.
  • Document customer interactions and feedback for continuous improvement.
  • Collaborate with team members to resolve complex issues.
  • Maintain a high level of product knowledge to provide accurate information.

Team Structure: You will be part of a dedicated customer support team, working closely with other specialists and team leads.

Ideal Profile :

The ideal candidate will possess a blend of technical and interpersonal skills to effectively assist customers.

  • Experience in customer service or support roles.
  • Technical skills: Live chat software, CRM systems.
  • Soft skills: Communication, Problem Solving, Empathy.
  • Education: High school diploma or equivalent; further education is a plus.
What's on Offer :

We offer a competitive salary and benefits package, along with opportunities for professional growth and development.

  • Salary/benefits: Competitive salary, health benefits.
  • Growth opportunities: Career advancement within the company.
  • Culture: Supportive and collaborative work environment.
  • Remote work: Flexible work options available.
  • Learning: Access to training and development resources.

Job Tags

Full time, Flexible hours

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