Job Description

Support & Operations Permanent New York

Live Music at Spotify is dedicated to connecting fans with live experiences — bridging the world of streaming and the concert floor. Our team works at the intersection of Spotify's massive listener base and the live events ecosystem, helping fans discover, access, and attend the shows they love.

The Partner Operations team sits at the heart of the Live Music business, leading customer success for our live event affiliate program and owning the operational infrastructure that keeps our ticket partner ecosystem running and growing. We operationalize new business offerings — which means we take things that don't yet have a playbook and build one. We're metrics-driven and KPI-focused, and we actively invest in AI tooling and modern ops practices to stay efficient as the program scales.

We're at an inflection point. We're currently standing up operations for a major new offering, with a significant scaling push expected in H2. It's a rare opportunity to join a team mid-build — where your fingerprints will be on the systems, processes, and outcomes that define how this program grows. If you're someone who gets excited by turning ambiguity into structure, and you want to work somewhere that takes both live music and operational excellence seriously — this is the team.

What You'll Do

• Oversee setup, execution quality, and operational health of campaigns globally.
• Design quality assurance frameworks and intelligent escalation pathways to reduce risk.
• Build scalable infrastructure through offshore support models, third-party tooling, and AI-enabled workflows.
• Manage partner escalation and communication workflows with CS and external partners.
• Develop process documentation, troubleshooting frameworks, and partner guidelines.
• Identify and implement AI tooling to reduce turnaround times across SLA management and partner communication.
• Build automation in CRM and workflow systems (HubSpot, Zendesk, Jira).
• Serve as connective tissue across BD, Marketing, Product, CS, Finance, and external partners.

Who You Are

• You have a proven track record of building and scaling operational systems.
• You understand campaign operations and live event ecosystems.
• You're experienced working cross-functionally with R&D, BD, and Marketing teams.
• You have strong attention to detail and can spot scaling risks before they become problems.
• You're comfortable with SLAs, KPI tracking, and reporting.
• You have hands-on experience with workflow tools like HubSpot, Zendesk, Jira, or Coupa.
• You're genuinely curious about AI and automation as levers for operational efficiency.
• Bonus: you’re familiar with marketing channels, and affiliate programs.

Where You'll Be

• We offer you the flexibility to work where you work best! For this role, you can be within the North Americas region as long as we have a work location.
• This team operates within the Eastern Standard time zone for collaboration.

Learn about life at Spotify

The United States base range for this position is $ 115,595 - $ 165,137, plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, a monthly meal allowance, 23 paid days off, 13 paid flexible holidays. These ranges may be modified in the future.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

Our global benefits

Extensive learning opportunities, through our dedicated team, GreenHouse. Flexible share incentives letting you choose how you share in our success. Global parental leave, six months off - for all new parents. All The Feels, our employee assistance program and self-care hub. Flexible public holidays, swap days off according to your values and beliefs.

Job Tags

Permanent employment, Flexible hours

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