Job Description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What youll do

We are seeking a Data Quality & Governance Director to lead the transformation of our Salesforce (SFDC) data ecosystem. This leader will own the strategy and execution for building accurate scalable account hierarchies and high-quality contact data across a global footprint.

Reporting to the VP of GTM Operations this is a highly visible role with direct engagement with Sales and GTM leadership. You will combine AI-driven automation enrichment strategies and a hybrid onshore/offshore delivery model to enable critical initiatives such as territory carving segmentation forecasting and AI adoption. You will Lead a hybrid team consisting of 23 direct reports (data analysts / program managers) and 68 offshore contractors focused on data cleansing and enrichment

This position is an individual contributor role reporting to the Vice President GTM Operations.

Responsibility

• Own the end-to-end strategy for SFDC data quality including account hierarchies contacts and deduplication

• Lead large-scale cleanup and reconstruction of global account hierarchies

• Define and enforce scalable standards for global parent-child relationships and account structures

• Deploy AI agents and automation workflows to scale data cleansing matching and enrichment

• Build intelligent data pipelines to reduce manual effort and improve data accuracy

• Evaluate and implement emerging technologies to continuously enhance data operations

• Lead complex cross-functional data programs with clear KPIs milestones and executive visibility

• Manage offshore teams and vendors to deliver high-volume high-quality data improvements

• Establish SLAs QA processes and performance tracking frameworks

• Own enrichment strategy leveraging providers such as Dun & Bradstreet ZoomInfo and HG Insights

• Improve firmographic and technographic coverage to support segmentation and targeting

• Manage vendor relationships and data quality benchmarks

• Partner with Sales RevOps Marketing Ops and Finance to align on data definitions and hierarchy logic

• Ensure data readiness for territory carving account segmentation and GTM planning

• Act as a trusted advisor to GTM leadership on data governance best practices

• Establish and enforce data governance policies ownership models and standards

• Build scalable processes to ensure clean data creation at the point of entry

• Monitor data health and drive continuous improvement

• Improve global account hierarchy accuracy from 85% to 99% enabling precise account ownership and territory design

• Increase contact coverage across priority segments by 50% driving improved pipeline generation and engagement

• Reduce duplicate rates by 25% improving data trust and operational efficiency

• Enable scalable AI and automation use cases across GTM (e.g. lead routing scoring enrichment) powered by clean structured data

• Improve territory balance and pipeline coverage through high-quality standardized account and contact data

• Redesign Public Sector hierarchy in alignment with Sales leaders

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 15 years of experience in data quality governance or data operations in a SaaS or high-growth tech environment

• Experience with Salesforce (SFDC) including account hierarchies and contact models

• Experience with SaaS GTM models global account structures and enterprise customer hierarchies

• Experience leading large-scale data cleanup or transformation initiatives

• Experience with SQL

• Experience with Python for data processing and automation

• Eperience with Alteryx or similar data preparation tools

• Experience leveraging enrichment platforms such as Dun & Bradstreet ZoomInfo and HG Insights

• Experience with firmographic and technographic datasets

• Experience managing both direct reports and offshore teams

• Experience with program management and stakeholder alignment skills

Preferred

• Excellent communication with the ability to influence senior leadership

• Experience in RevOps Sales Operations or GTM systems

• Background in global data governance frameworks and MDM

• Familiarity with data privacy regulations (GDPR CCPA)

• Familiarity with AI/ML-driven data quality or automation solutions

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations:

California: $186100.00 - $300550.00 base salary

Illinois Colorado Massachusetts and Minnesota: $178900.00 - $252700.00 base salary

Washington Maryland New Jersey and New York (including NYC metro area): $178900.00 - $262825.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

provide options for the following:

• Paid Time Off: earned time off as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

EEO Statement

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

Required Experience:

Director

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