The Technical Support Specialist will interact with website events and customer issues in an intuitive, problem-solving manner. You will be responsible for monitoring the availability of 24/7 applications and responding to alerts by either resolving issues or escalating them to the appropriate level in real-time. Expertise is needed to support mobile devices as well as desktops and laptops. We are looking to fill 1 full-time employee for our 3rd shift, and you will be on-call 1 weekend per month, which will accrue PTO. This position requires a tech-savvy person who can predict potential issues and is looking for a career opportunity that is challenging.
You will be working with a large team that is responsible for architecting, building, testing, and supporting the site. You may be involved in assisting with some of these efforts. PA state government or other government experience is helpful. This position is associated with a long-term contract with excellent career-building opportunities.
This is a work-from-home position. Must be dependable with a proven ability to work without direct supervision. You must reside in the United States.
Laptop & communication tools will be provided.
Requirements
· Website monitoring includes analyzing notifications and alerts for escalation, supporting real-time and scheduled events, and ensuring all automated communications are distributed without error.
· Provide support communications for customer issues.
· Interface with team leadership to understand daily / weekly roles and responsibilities and provide status updates on all activities daily.
· Performs quality assurance (testing) procedures to ensure error-free working products and applications.
· Evaluation and analysis of digital program performance and preparation of standardized analytical reports for internal and external purposes.
Job Requirements:
· Ability to handle multiple tasks with changing priorities.
· Ability to work in a fast-paced, deadline-oriented environment.
· Shift schedule will be non-traditional working hours, including one weekend a month.
· Ability to work independently to complete required tasks without direct support or supervision.
· Understands basic user experience/information architecture.
· Understanding of website technologies (HTML, CSS, JavaScript).
· Content Management System (CMS) Experience preferred.
· Ability to think critically to solve problems on the fly.
· Strong analytical, prioritizing, interpersonal, problem-solving skills.
A clear criminal background is necessary.
U.S. permanent residency is required.
Benefits
...The Warehouse Manager is accountable for day-to-day warehouse and distribution operations, including receiving, inventory control, storage, order fulfillment, and shipping. This role oversees warehouse processes to ensure accurate, timely, and efficient product flow in...
...and are celebrated for who they are. Job Description Investment Strategy Analyst Investment Strategy Team Full-Time Boston, MA... ...flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year. Benefits...
...Learner Education Learner Education is on a mission to help students reach their full academic potential through personalized 1 to 1 online tutoring. We believe that confidence, clarity, and genuine connection are the foundation of academic success. Our tutors support...
...manage large groups of employees Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Applicable valid drivers license as required by local authorities,...
...up to 2 feet long? Or that the average life span for an umbrella cockatoo is 50 years? Our team members are pet lovers and like to know it all! As a Store Team Member at Pet Supplies Plus, youre pawsitively passionate about people and their pets. Providing exceptional...