Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Step into an exciting role as a Ticket Office Agent at Mandalay Bay’s Shark Reef Aquarium, where every interaction helps shape unforgettable memories. In this role, you’ll welcome guests, assist with ticket purchases, resolve ticketing needs, and keep the ticket office running smoothly and efficiently. Your passion for service and attention to detail will set the tone for an extraordinary experience.
THE STARTING RATE: $16.00
THE DAY-TO-DAY:
Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests
Perform ticket verification prior to entry into exhibit and events
Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services
Resolve guest complaints within the scope of authority
Utilize and balance a cash drawer and ticket sales with various tender types
Interpret and operate numerous computer and ticketing systems with accuracy
Answer multi-line telephones using proper etiquette
THE IDEAL CANDIDATE:
6+ months of prior relevant experience with customer service and cash handling
Experience with ticketing is preferred
Work varied shifts, to include weekends and holidays
Must be 18 years of age or older
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
Are you ready to JOIN THE SHOW ? Apply today!
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