Entry Level Chat Support Agent (Remote) Job at EMPACT MIDWEST LLC, Atlanta, GA

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  • EMPACT MIDWEST LLC
  • Atlanta, GA

Job Description

Location: 100% Remote (U.S. Based)
Job Type: Full-Time / Part-Time
Pay: –$24 - $45 per hour (based on experience)

JOB OVERVIEW

Were looking for friendly, detail-oriented individuals to join our growing remote team as a Chat Support Agent . In this role, you'll assist customers via live chat and messaging platforms — no phone calls required .

If you enjoy helping people, solving problems, and working from the comfort of your home, this opportunity is perfect for you.

This is an excellent entry-level opportunity with paid training and career growth potential.

Benefits & Perks

  • 100% Remote – Work in U.S BASED ONLY
  • Company equipment provided (or equipment stipend)
  • Flexible scheduling options
  • Competitive hourly pay + performance bonuses
  • Paid training and advancement opportunities
  • Health, dental, and vision insurance (for full-time employees)
  • Paid time off & holiday pay
  • Ongoing skill development programs
  • Supportive and inclusive team culture

What You'll Do (Key Duties)

  • Respond to customer inquiries via live chat in a timely and professional manner

  • Assist with order tracking, billing questions, returns, and product information

  • Troubleshoot basic technical or account issues

  • Provide step-by-step guidance using prepared resources

  • Document interactions accurately in CRM systems

  • Escalate complex concerns to supervisors when needed

  • Maintain response time and customer satisfaction standards

What Were Looking For

  • High school diploma or equivalent

  • Strong written communication skills

  • Basic typing speed (35+ WPM preferred)

  • Comfortable using computers and multiple browser tabs

  • Ability to multitask and stay organized

  • Reliable internet connection and quiet workspace

  • Positive attitude and willingness to learn

No prior experience required — customer service, retail.

Job Tags

Remote job, Hourly pay, Full time, Part time, Flexible hours

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