Job Description

• Area of Interest: Patient Services
• FTE/Hours per pay period: 1.0
• Department: Infusion Center- SLRMC
• Shift: 0730-1600 and/or 0800-1630
• Job ID: 178682

Overview
UnityPoint-St Luke's
Full-Time
Days
We’re seeking a Patient Access Representative to support a smooth, accurate, and welcoming experience for patients and visitors. This role plays a key part in patient admission, registration, insurance verification, and scheduling, ensuring every interaction is efficient and compliant with financial and insurance requirements.
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    
• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
• Manage complex scheduling and rescheduling for appointments, procedures, diagnostic tests, surgeries, and hospital admissions across multiple providers, ensuring compliance with protocols and regulations.
• Greet and check in patients, assist with required forms, and prioritize urgent cases to support timely access to care.
• Coordinate multiservice appointments, manage highvolume phone calls, and streamline scheduling workflows.
• Work closely with clinic staff and patients to secure precertifications, insurance details, and financial information.
• Provide patients with appointment instructions, previsit requirements, and clear communication to support understanding.
• Verify insurance coverage, obtain prior authorizations, and arrange interpreter services or special accommodations as needed.
• Organize departmental records and prepare patient outcome reports to support timely followup and communication.

Qualifications
Education:  
• High School Diploma or equivalent is required.
• Associate’s degree in Business Administration, Healthcare, or another related field is preferred.

Experience:  
• At least three years of customer service or healthcare related experience is required.
• Three or more years’ experience working in a medical office performing duties such as scheduling, patient check-ins, insurance verification, and maintaining medical records is preferred.

License(s)/Certification(s):  
• None

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