Job Description

Retail Store Manager

Job Type: Full-time

Overview

Join one of the fastest-growing telecommunications companies in the country! We are currently hiring Retail Store Managers who are strategic, hands-on leaders with a passion for driving sales, developing high-performing teams, and delivering world-class customer experiences.

We offer competitive base pay ($55,000 – $60,000) PLUS $24,000 – $40,000 in annual commission potential, and a clear path for career growth through our industry-leading leadership training and development programs.

Who We Are

We are a rapidly expanding branded partner for  Optimum Communications – a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. You'll work in our retail stores, helping residential customers connect to the above essential services. 

Who We’re Looking For

We’re seeking experienced retail leaders—with a background in wireless, broadband, or consumer electronics—who thrive in fast-paced, high-volume environments.

As a Retail Store Manager, your mission is to maximize store performance, coach and develop your team, and ensure that every customer leaves with the best connectivity solutions for their needs.

Key Responsibilities:

Sales & Business Growth

• Lead your team to consistently achieve and surpass sales goals through strategic selling, upselling, and cross-selling of all Optimum product lines.
• Analyze store performance data to identify trends, address gaps, and capitalize on growth opportunities.
• Implement best practices for product positioning, promotions, and customer engagement to meet and exceed revenue goals. 

Store Leadership & Operations

• Oversee all aspects of daily store operations, including merchandising, inventory control, product launches, and financial oversight.
• Ensure compliance with company policies, including cash handling, inventory management, and operational audits.

Team Management & Development

• Recruit, hire, train, and develop a high-performing sales team.
• Conduct regular coaching sessions, performance reviews, and skill development workshops.
• Foster a collaborative, performance-driven culture with a focus on accountability and recognition.
• Ensure all team members are knowledgeable on the latest products, promotions, and technology updates.

Customer Experience Excellence

• Maintain high customer satisfaction standards, including Net Promoter Score (NPS) goals.
• Resolve escalated customer concerns quickly and effectively.

Requirements

Qualifications

• 3–5 years of retail management experience in wireless, broadband, or consumer electronics.
• Proven success in driving sales performance and leading high-performing teams.
• Strong leadership, communication, and coaching skills.
• Analytical and problem-solving abilities with experience using performance metrics.
• Proficiency in Microsoft Office; familiarity with wireless/telecom industry terminology preferred.
• High school diploma or GED required.
• Flexible schedule availability, including evenings, weekends, and holidays.
• Willingness to travel to nearby store locations within a 35-mile radius (reliable transportation required).
• Bilingual (Spanish) preferred.

Benefits

BENEFITS

• Competitive base salary + uncapped commission potential.
• Medical, Dental, Vision, 401(k).
• Paid training and onboarding.
• Paid vacation, sick time, and personal days.
• Internal promotions & advancement opportunities.
• Employee-exclusive growth & rewards programs, including
• Winners Circle – Annual all-expenses-paid trip for top performers.

Benefits:

• Paid time off
• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Job Tags

Similar Jobs